TSB Enterprises LLC d/b/a Fluff The Handyman
New Jersey Home Improvement Contractor

Effective Date: January 1, 2026
Revised Date:August 24, 2026

These Terms & Conditions (“Terms”) apply to services performed by TSB Enterprises LLC d/b/aFluff The Handyman (“Company”) for the customer identified in the applicable estimate, proposal, work order, or contract (“Customer”).

These Terms supplement the written estimate or contract between the Company and Customer. If any provision of these Terms conflicts with a mandatory requirement of applicable law, applicable law shall control.

1. Estimates & Scope of Work

All estimates are based upon conditions reasonably observable and information available at the time the estimate is prepared.

The Company is responsible only for work specifically described in the written scope of work.

Work, materials, repairs, preparation, modifications, or services not specifically included in the written scope are excluded unless subsequently authorized through a written change order or other written agreement as permitted by law.

Unless otherwise stated, estimates are valid for 30 days from the date issued. Acceptance and any required deposit within the estimate period may be required to secure pricing and scheduling.

Material pricing, availability, manufacturer changes, tariffs, governmental charges, or other circumstances outside the Company’s reasonable control may affect pricing if an estimate expires before acceptance.

2. Contract Documents

The complete agreement between the Company and Customer may consist of the applicable written estimate, proposal, contract, approved change orders, project-specific documents, and these Terms & Conditions when incorporated by reference.

Project-specific terms contained in a signed contract or approved written change order shall control over conflicting general provisions contained in these Terms.

No oral statement, representation, or promise shall modify a written contract where applicable law requires the modification to be in writing.

3. Acceptance & Authorization

For home improvement contracts subject to New Jersey written-contract requirements, acceptance shall be made in writing and signed by the parties as required by applicable law.

Electronic signatures may be used where legally permitted. Payment of a deposit, scheduling of work, electronic communications, or authorization to access the property shall not eliminate any written-contract or signature requirement imposed by applicable law.

The Customer represents that they are the property owner or are legally authorized by the property owner to approve the contracted work.

4. Pricing & Payment

Payment terms shall be stated in the applicable estimate or contract.

Payments are due according to the payment schedule stated in the contract. The Customer shall not unreasonably withhold payment for completed work because of minor punch-list or corrective items that do not materially prevent the intended use of the completed work, subject to the Customer’s rights under applicable law.

Past-due balances may accrue a late charge at the lesser of 1.5% per month (18% annually) or the maximum amount permitted by applicable law.

The Customer shall be responsible for reasonable costs incurred by the Company in collecting valid unpaid balances, including collection costs and reasonable attorneys’ fees, to the extent permitted by law.

Returned payments, chargebacks, or rejected payments may be subject to reasonable fees permitted by applicable law.

5. Deposits & Progress Payments

Deposits and progress payments shall be applied as stated in the applicable estimate or contract.

Deposits are required to reserve project scheduling and allow the Company to begin project preparation, which may include administrative work, scheduling and allocation of labor, procurement and ordering of materials, coordination with vendors and subcontractors, permit preparation, mobilization planning, and other project-related activities.

During any applicable statutory cancellation period, the Customer shall be entitled to cancellation and refund rights as required by New Jersey or other applicable law.

Following expiration of any applicable statutory cancellation period, the Customer’s deposit is non-refundable if the Customer voluntarily cancels or terminates the project without legal cause, to the extent permitted by applicable law.

The deposit is intended to compensate the Company for costs and losses reasonably associated with reserving and preparing for the project, including project scheduling and reservation, administrative and project preparation costs, allocation of labor and resources, procurement activities, materials purchased or ordered, special-order or nonreturnable materials, legitimate restocking charges, permit expenses, mobilization costs, lost scheduling opportunities, and other reasonable costs or losses resulting from the Customer’s cancellation.

Nothing in this provision permits the Company to retain amounts that applicable law requires to be refunded. This provision does not limit any statutory cancellation, refund, rescission, or other consumer rights that cannot legally be waived.

Progress payments shall be due according to the payment schedule contained in the applicable contract.

6. Change Orders & Additional Work

Any work outside the original written scope is additional work and may result in additional charges and additional project time.

Examples include Customer-requested additions or modifications, concealed conditions, coderequired corrections, additional preparation, unforeseen repairs, changes required by inspectors or authorities, and conditions materially different from those reasonably observable when the original estimate was prepared.

Where required by New Jersey law, changes to the contract shall be documented in writing and signed by the parties before the additional work is performed.

A change order should identify the additional or modified work, any adjustment to price, and any reasonably anticipated adjustment to the project schedule.

Discovery of an unforeseen or concealed condition does not obligate the Company to correct that condition within the original contract price unless correction was specifically included in the original scope.

7. Materials & Customer-Supplied Items

When materials are supplied by the Company, the quoted price is based upon providing the materials reasonably necessary to complete the contracted scope of work.

Material quantities may include reasonable additional material to account for cuts, waste, breakage, damage, pattern matching, color or production-lot matching, manufacturer packaging quantities, minimum order quantities, availability, or other reasonable project requirements.

Unless specifically stated otherwise in writing, unused or leftover Company-supplied materials remain the property of TSB Enterprises LLC, including materials delivered to or temporarily stored at the Customer’s property.

Payment for the completed project constitutes payment for completion of the contracted scope of work and does not constitute the purchase of all unused or excess materials ordered or supplied by the Company.

If the Customer wishes to retain leftover materials, the Customer may request to purchase them.

When the Company agrees to sell such materials, they will be offered to the Customer at the Company’s actual material cost unless otherwise agreed in writing.

When the Customer supplies materials, fixtures, appliances, flooring, hardware, or other products, the Company is not responsible for manufacturer defects, product failures, incorrect measurements or sizing, missing components, delays, incompatibility, discontinued products, color variations, or other defects attributable to the Customer-supplied product.

Additional labor or material charges may apply when Customer-supplied products require unexpected assembly, modification, preparation, repair, replacement components, or additional installation work.

Manufacturer warranties remain subject to the manufacturer’s terms.

8. Scheduling & Project Delays

Anticipated start dates, completion dates, or project durations shall be stated in the applicable contract as required by law.

Project schedules may be affected by circumstances outside the Company’s reasonable control, including weather, material availability, manufacturer delays, inspections, permits, utility interruptions, subcontractor scheduling, Customer-requested changes, concealed conditions, emergencies, unsafe conditions, illness, or other circumstances beyond reasonable control.

When circumstances beyond the Company’s reasonable control materially affect the anticipated project schedule, the Company will provide the Customer with written notice as required by applicable law and, when reasonably determinable, an updated anticipated schedule.

A delay caused by circumstances outside the Company’s reasonable control shall not constitute abandonment of the project.

9. Customer Responsibilities & Property Access

The Customer shall provide reasonable access to the work area during agreed working hours.

Unless specifically included in the scope, the Customer is responsible for removing or securing personal belongings, valuables, fragile items, furniture, decorations, electronics, vehicles, pets, and other items that could interfere with the work.

The Customer shall provide reasonable access to utilities required to perform the work, including electricity and water, unless otherwise agreed.

The Customer shall disclose known conditions that may affect the work, including known leaks, structural problems, electrical problems, plumbing problems, underground systems, hazardous materials, previous repairs, or other relevant conditions.

Customer-caused delays, restricted access, interference with work, failure to make required selections, or failure to perform agreed Customer responsibilities may result in schedule extensions and additional reasonable charges.

10. Concealed & Unforeseen Conditions

Construction, demolition, repair, excavation, and remodeling work may reveal conditions that could not reasonably be identified before work began.

Such conditions may include, without limitation:

• Rot or deterioration
• Water or moisture damage
• Mold or microbial growth
• Termite or pest damage
• Structural defects
• Improper previous construction or repairs
• Code violations
• Asbestos or suspected asbestos-containing materials
• Lead-containing materials
• Hazardous materials
• Concealed plumbing, electrical, HVAC, or low-voltage systems
• Underground utilities or private utility lines
• Unsuitable substrates
• Hidden framing deficiencies
• Foundation or settlement conditions
Investigation, testing, remediation, removal, correction, or repair of concealed conditions is not included unless specifically stated in the written scope.

If such a condition is discovered, the Company may stop the affected portion of work until the condition can be evaluated and the parties agree upon any necessary additional work.

11. Concealed Utilities & Underground Conditions

The Customer shall disclose known private or undocumented utilities and systems that may not be identified through ordinary utility-marking services.

Examples include irrigation lines, landscape lighting, invisible pet fencing, private electrical wiring, septic components, private drainage systems, propane lines, low-voltage wiring, and privately installed underground systems.

The Company will exercise reasonable care but cannot guarantee identification of concealed or undocumented systems that were not disclosed or reasonably detectable.

Nothing in this section releases the Company from responsibility for damage resulting from negligence where liability cannot legally be waived.

12. Permits, Inspections & Approvals

Responsibility for permits and inspections shall be identified in the applicable contract where required.

When the Company is responsible for obtaining a permit, the Company will obtain required permits and coordinate required inspections applicable to the contracted work.

Unless specifically included, the Customer is responsible for homeowner-association, condominium-association, architectural-review, or similar private approvals.

If a governmental authority, inspector, engineer, association, or other authority requires additional drawings, engineering, permits, inspections, corrections, upgrades, or work that was not reasonably included in the original scope, such work and associated costs may require a written change order.

The Company will not knowingly perform work in violation of applicable permit requirements.

13. Worksite Protection & Construction Conditions

The Company will use reasonable care to protect existing surfaces and property in and around the work area.

Construction and remodeling inherently involve dust, vibration, noise, debris, traffic, and temporary disruption.

Removal of existing drywall, flooring, tile, trim, siding, cabinetry, countertops, fixtures, roofing, or other materials can reveal or affect adjoining finishes and concealed conditions.

The Company is not responsible for pre-existing damage, deterioration, latent defects, improperly installed existing materials, or unavoidable effects of properly performing the contracted work.

If accidental property damage results from the Company’s negligence, responsibility shall be determined according to applicable law and the circumstances of the loss.

14. Matching Existing Materials & Finishes

Exact matching of existing paint, stain, wood, flooring, tile, grout, siding, roofing, trim, texture, caulk, masonry, countertops, hardware, or other materials cannot always be guaranteed.

Age, fading, weathering, manufacturing differences, dye lots, production changes, discontinued products, existing conditions, and previous repairs may prevent an exact match.

Unless specifically included, the Company’s obligation is limited to making a reasonable effort to achieve an appropriate match using reasonably available products.

15. Workmanship Warranty

Unless a different written warranty is specifically provided in the applicable contract, the Company provides a six-month limited workmanship warranty covering defects resulting directly from the Company’s workmanship.

The warranty period begins upon substantial completion of the applicable work.

The workmanship warranty does not cover manufacturer defects, product failures, Customersupplied products, normal wear, abuse, misuse, lack of maintenance, movement or settlement of the structure, expansion and contraction, moisture or humidity conditions, water intrusion from sources outside the Company’s scope, normal caulk movement or shrinkage, normal aging or fading of finishes, pest damage, acts of nature, alterations or repairs by others, concealed conditions, or conditions outside the Company’s reasonable control.

Warranty claims must be reported to the Company within the applicable warranty period, and the Company must be provided reasonable access to inspect the claimed condition.

When a covered workmanship defect exists, the Company shall have a reasonable opportunity to repair or correct its workmanship before the Customer engages another contractor, except in an emergency or where otherwise required by law.

Manufacturer warranties are governed solely by their respective manufacturers.

Nothing in this warranty limits rights that cannot legally be waived.

16. Stop-Work Rights

The Company may suspend work when reasonably necessary because of:

• Failure to make required payments
• Unsafe working conditions
• Hazardous materials or suspected hazardous conditions
• Customer interference with the work
• Denial of reasonable access
• Requested work that the Company reasonably believes would violate applicable law or code
• Threatening, abusive, harassing, or dangerous conduct
• Discovery of conditions requiring additional authorization or professional evaluation A legitimate suspension of work may extend the project schedule.

If the Company is required to demobilize and later return because of circumstances caused by the Customer or outside the Company’s control, reasonable remobilization charges may apply when permitted by law and appropriately disclosed or authorized.

17. Customer Cancellation

Nothing in these Terms eliminates, restricts, or waives cancellation or refund rights provided to the Customer under New Jersey or federal law.

For transactions subject to a statutory cancellation period, the applicable contract documents shall contain the legally required cancellation notice and instructions. If the Customer properly exercises a statutory right to cancel within the applicable cancellation period, deposits and other payments shall be refunded as required by applicable law.

After expiration of any applicable statutory cancellation period, if the Customer voluntarily cancels or terminates the project without legal cause, the deposit shall be nonrefundable to the extent permitted by applicable law.

In addition to application of the deposit as permitted by law, the Customer may be responsible for amounts exceeding the deposit when legally permitted and when the Company’s reasonable costs or losses resulting from the cancellation exceed the amount of the deposit.
Such amounts may include completed work, materials purchased or ordered, special-order or nonreturnable materials, legitimate restocking charges, permit expenses, authorized third-party expenses, mobilization or demobilization costs, and other reasonable project-specific costs or damages.

If materials have been specially fabricated, customized, ordered specifically for the Customer’s project, or are otherwise nonreturnable, the Customer may be responsible for the applicable cost of those materials to the extent permitted by law.

Cancellation by the Customer does not affect the Company’s right to payment for work properly performed before cancellation.

Nothing in this section permits the Company to retain payments or recover damages where prohibited by law or where the Customer has a legal right to cancellation, rescission, refund, or termination.

18. Company Cancellation or Termination

The Company may terminate a contract when continued performance becomes unlawful, unsafe, impossible, or materially impractical because of circumstances outside the Company’s reasonable control or because of a material breach by the Customer.

Any termination shall remain subject to applicable law and the parties’ respective rights concerning completed work, materials, payments, refunds, and damages.

19. Photography & Project Documentation

The Company may photograph or record work areas for legitimate project documentation, estimating, quality-control, warranty, insurance, safety, or recordkeeping purposes.

The Company may also photograph completed work for portfolio, website, advertising, or socialmedia purposes provided that reasonable efforts are made not to disclose private personal information.

The Customer may opt out of public marketing use of project photographs by notifying the Company in writing before completion of the project.

An opt-out from marketing use does not prohibit reasonable internal project documentation.

20. Subcontractors & Employees

The Company may use qualified employees, subcontractors, specialty trades, vendors, or other service providers as reasonably necessary to complete the contracted work.

The Company remains responsible for its contractual obligations subject to the terms of the applicable contract and applicable law.

21. Cleanup & Disposal

Unless otherwise stated, the Company will perform reasonable cleanup of debris generated directly by its contracted work.

Disposal of demolition debris, hazardous materials, Customer belongings, pre-existing debris, landscaping waste, excessive household waste, or other items is included only when specifically stated in the scope.

Final cleaning is construction cleanup and does not constitute professional residential cleaning unless specifically included.

22. Punch-List & Completion

Upon substantial completion, the Customer should promptly notify the Company of any reasonably identifiable incomplete or corrective items relating to the contracted scope.

The Company shall be provided a reasonable opportunity to inspect and address legitimate contracted punch-list items.

Minor cosmetic or corrective items that do not materially prevent the intended use of the work do not necessarily prevent substantial completion, subject to applicable law.

23. Limitation of Liability

To the extent permitted by applicable law, the Company shall not be responsible for indirect, incidental, special, exemplary, or consequential damages arising from circumstances outside the Company’s reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to waive the Customer’s non-waivable rights or release the Company from liability that cannot legally be disclaimed.

24. Disputes & Governing Law

The parties are encouraged to communicate promptly and provide a reasonable opportunity to investigate and resolve disputes concerning the work.

The contract and these Terms shall be governed by the laws of the State of New Jersey.

Any venue provision contained in the applicable contract shall be subject to applicable New Jersey law and any non-waivable consumer rights.

Nothing in these Terms prevents either party from exercising rights or remedies that cannot legally be waived.

25. Entire Agreement & Website Updates

The signed contract, incorporated Terms & Conditions, approved written change orders, and other documents expressly incorporated into the agreement constitute the parties’ agreement concerning the contracted work.

The Company may revise these website Terms & Conditions from time to time.

A revision posted after a contract has been executed will not retroactively modify the terms of that existing contract unless the parties agree to the modification in writing or applicable law provides otherwise.

The version incorporated into the Customer’s contract at the time of execution shall govern that contract unless subsequently modified in accordance with applicable law.

If any provision is determined to be invalid or unenforceable, the remaining provisions shall continue in effect to the extent permitted by law.

26. New Jersey Consumer Notices & Required Contract

Information For home improvement contracts subject to New Jersey’s Home Improvement Practices regulations and other applicable consumer-protection laws, the Company’s contract documents shall include all notices, disclosures, contractor information, insurance information, cancellation rights, project information, and other provisions required by applicable law.

The legally required New Jersey Notice to Consumer and cancellation language should be reproduced in the contract exactly as required by current law and should not be replaced by a summary contained in these Terms.

Nothing in these Terms is intended to waive, restrict, or replace any mandatory consumer protection provided by New Jersey law.